What's included with this item?
One live, Anthurium Pterodactyl in a 4” pot.
Item will ship in pot to minimize disruption to the roots.
The plants pictured are an accurate representation of the typical appearance of plants of this species from our collection and not representative of the exact plant that will be shipped.
Live Arrival Guarantee policy (LAG)
Please know that while we take great care shipping your new plants to you and have had great success in the method we use, occasionally minor scuffs or breakage can occur. This is normal when shipping a plant and that is not what this guarantee is meant to cover.
What does the LAG cover?
- Dead or severely damaged plants.
- Incorrect plants (regardless of shipping method)
- Plants that have been damaged IN TRANSIT due to extreme temperatures or delays in delivery on priority packages.
- Crushed packages
- All packages that meet the requirements below
Specific things the LAG does not cover:
- Minor damage to foliage
- Lost or stolen packages
- ANYTHING shipped first class (except if you were sent the incorrect plant)
- Purchases made that do not meet the requirements below
1. Package must be accepted on first delivery attempt for the LAG to be valid.
2. The LAG is void if purchaser chooses first class mail to ship. You must choose a minimum of priority shipping in order to receive the LAG on this item. All priority packages will be insured for the full amount of the invoice including shipping.
3. We do not guarantee, insure or recommend first class mail for shipping plants, while we do have a percentage of customers that have successfully used first class mail in the past, should you choose this option at check out, please note that it is 100% at the buyer's risk and we will assume no responsibility after the package has been accepted by USPS. We highly encourage you to select priority shipping for live plants, especially if the temperatures across the country are expected to be outside the ideal shipping temp range of 65 to 75 degrees, i.e. mid-summer or mid-winter.
4. It is the buyer's responsibility to contact us in writing within one hour of the first delivery attempt, after the initial hour the LAG becomes void, and any claims thereafter will be handled at our discretion. Please note, the limited amount of time given to file a claim is only to ensure the plant is not left outside in extreme weather conditions for an extended period of time before acceptance. We guarantee the plant will arrive buying alive, but cannot guarantee it will survive being left in extreme temps for more than an hour.) We can hold paid orders on request and we provide USPS tracking for every order we ship. In addition, if you prefer to have the delivery address changed to a neighbor or your place of employment to ensure timely acceptance please send us a message.
5. A minimum of 3 photos must be sent with the initial contact within the first hour, and must include one photo of the packaging it arrived in, one photo of the damage and one photo of the whole plant in its original pot. These should be clear photos taken in a well-lit area. In addition, we may request that you send additional photos to help us best determine the quickest way to resolve the issue and file a claim with USPS if needed.
6. Should you be offered a full refund, store credit for the full amount of the plant plus shipping, or a replacement, the return of the original plant may be required. We know not all of our customers are experienced plant shippers.
Product code: Buying Anthurium Pterodactyl